Gabajee Privacy
Policy and Data Protection

01 Introduction

This Privacy Policy describes how Gabajee ("we", "us", "the platform") collects, uses, stores, and protects the personal information of players and visitors who use the Gabajee website at gabajee.vip and any associated mobile application.

We understand that privacy is important to our players in Bangladesh. When you trust us with your personal information, we take that responsibility seriously. This policy is written in plain language so you can understand exactly what happens to your data — no legal jargon, no hidden surprises.

This Privacy Policy should be read alongside our Terms and Conditions. By registering an account or using any Gabajee service, you confirm that you have read and understood this policy and consent to the practices described within it.

02 Data We Collect

Gabajee collects personal data in several ways — directly from you when you register or interact with the platform, automatically as you use our services, and occasionally from third-party verification providers. Here is a breakdown of what we collect and why:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.

03 How We Use Your Data

Every piece of data Gabajee collects has a specific, justified purpose. We do not collect data speculatively. Here is how we use the information we hold about you:

• Account Management: To create and maintain your Gabajee account, verify your identity, and keep your account secure.
• Payment Processing: To process deposits and withdrawals through bKash and Nagad, and to maintain accurate transaction records.
• Fraud Prevention: To detect and prevent fraudulent activity, money laundering, and other prohibited conduct on the platform.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance when you need it.
• Responsible Gaming: To monitor gaming patterns and identify players who may need support, in line with our responsible gaming commitments.
• Platform Improvement: To analyse how players use Gabajee so we can improve the experience, fix issues, and develop new features.
• Marketing Communications: To send you relevant promotions and offers — but only if you have opted in to receive them. You can opt out at any time.
• Legal Compliance: To meet our obligations under applicable laws and regulations, including responding to lawful requests from authorities.

We will never use your data for purposes that are incompatible with the reasons it was originally collected, without first obtaining your consent or having a clear legal basis to do so.

04 Legal Basis for Processing

Gabajee processes your personal data on one or more of the following legal grounds:

• Contract Performance: Processing is necessary to fulfil our obligations to you under the Terms and Conditions — for example, processing your deposits and withdrawals.
• Legitimate Interests: We process certain data to pursue our legitimate business interests, such as fraud prevention and platform security, provided these interests are not overridden by your rights.
• Legal Obligation: Some processing is required to comply with applicable laws, such as anti-money laundering regulations and identity verification requirements.
• Consent: Where we rely on your consent — for example, for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

05 Sharing Your Data

Gabajee does not sell your personal data. We share your information only in the following limited circumstances, and only with parties who are bound by appropriate confidentiality and data protection obligations:

• Payment Providers: bKash and Nagad receive the financial data necessary to process your transactions. They operate under their own privacy policies and security standards.
• Identity Verification Services: We may share identity documents with third-party KYC providers to verify your age and identity as required by our operating obligations.
• Technology Partners: Our platform relies on hosting, analytics, and security service providers who may process data on our behalf under strict data processing agreements.
• Regulatory Authorities: We may be required to disclose data to law enforcement agencies, regulators, or courts in response to lawful requests or legal proceedings.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

We require all third parties who process data on our behalf to implement appropriate technical and organisational security measures and to use your data only for the specific purposes we have authorised.

06 Cookies and Tracking

Gabajee uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website.

We use the following types of cookies:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. You cannot opt out of these.
• Analytics Cookies: Help us understand how players navigate the platform so we can improve it. Data collected is aggregated and anonymised where possible.
• Preference Cookies: Remember your settings and preferences, such as language and display options, so you do not have to set them every time you visit.
• Marketing Cookies: Used only if you have consented to receive personalised promotions. You can withdraw this consent at any time through your account settings.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Gabajee platform.

07 Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our general retention guidelines are as follows:

• Account Data: Retained for the duration of your account and for a period of up to 5 years after account closure, to meet legal and regulatory obligations.
• Transaction Records: Financial transaction data is retained for a minimum of 5 years in line with anti-money laundering requirements.
• Support Communications: Chat logs and email correspondence are retained for up to 2 years after the matter is resolved.
• Technical and Usage Data: Anonymised analytics data may be retained indefinitely. Identifiable technical data is deleted or anonymised within 12 months.
• Marketing Preferences: Records of your consent or opt-out are retained for as long as they are relevant to our communications with you.

When data is no longer required, we securely delete or anonymise it so it can no longer be linked back to you.

08 Your Privacy Rights

As a Gabajee player, you have the following rights over your personal data. To exercise any of these rights, contact our support team at [email protected]:

We will respond to all data rights requests within 30 days. In complex cases, we may extend this by a further 30 days, and we will notify you if this is necessary. We will never charge a fee for handling a data rights request unless it is manifestly unfounded or excessive.

09 Data Security

Gabajee takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration:

• SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Access controls that limit which staff members can view personal data, based on the principle of least privilege.
• Regular security audits and penetration testing of our platform infrastructure.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Incident response procedures to detect, contain, and report data breaches promptly.

While we take every reasonable precaution, no system is completely immune to security risks. If you suspect that your Gabajee account has been compromised, contact our support team immediately so we can take action to protect your account.

You also play a role in keeping your data secure. Use a strong, unique password for your Gabajee account, do not share your login credentials with anyone, and log out when using shared devices.

10 Children's Privacy

Gabajee is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps to prevent minors from creating accounts.

If we discover that we have inadvertently collected personal data from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on Gabajee, please contact us at [email protected] so we can investigate and take appropriate action.

Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gaming platforms.

11 Changes to This Policy

Gabajee may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by email or through an in-platform notification before the changes take effect.

We encourage you to review this page periodically. The "Last updated" date at the top of this policy tells you when it was most recently revised. If you continue to use Gabajee after a policy update, you are accepting the revised terms.

If you disagree with any changes to this Privacy Policy, you should stop using the platform and contact our support team to close your account and request deletion of your data.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how Gabajee handles your personal information, please get in touch:

• Email: [email protected]
• Live Chat: Available in your account dashboard after login, 24 hours a day.

We aim to respond to all privacy-related enquiries within 5 business days. For data rights requests, our response window is up to 30 days as described in Section 8.